I'm at my whits end. What Shapeways is seeing wrong with my model has no
place in what I designed. Where do they see this problem and why is it
there?
The jpeg came attached with the shapeways message. The octa3.scad is my
code that I used to generate the STL I've uploaded to shapeways. The STL
is big, 57Mega. The rendering of the 5th order fractal takes a long time.
I'm writing to the list not really to ask for help, because having
anyone wait for this to render overnight only to seek the needle in the
haystack is too much to ask. But I am writing merely to express
frustration with openscad/shapeways combination. I for one don't know
how to go about finding what went wrong. Am I missing something?
-------- Forwarded Message --------
Subject: Help us resolve issues with models in order 882138
Date: Thu, 29 Jan 2015 07:51:30 +0000 (UTC)
From: Shapeways Team service@shapeways.com
Reply-To: Shapeways Team service@shapeways.com
To: adriang0@cox.net
Help us resolve issues with models in order 882138
Shapeways
http://www.shapeways.com?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=0&ca=email&ct=order-rejected-so&cr=0
Hello adriang0,
After taking a closer look, we are unable to manufacture one of the
products in order 882138
http://www.shapeways.com/checkout/receipt?orderId=882138etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=2&ca=email&ct=order-rejected-so&cr=2
(placed on 01/29/2015).
- You will not be charged for this product. You can view the status of
your payment on your Order Status Page
http://www.shapeways.com/checkout/receipt?orderId=882138&etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=&utm_content=1&ca=email&ct=&cr=1.
- Still want to try making this model? Order your model (on the edit
product page) through the Print It Anyway Pilot
http://www.shapeways.com/support/print-it-anyway/?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=3&ca=email&ct=order-rejected-so&cr=3.
- Use the feedback we provided you below to update your model and try
printing it again.
If you have questions or concerns contact us at: service@shapeways.com
mailto:service@shapeways.com. We're happy to talk with you about these
rejected models before you update them.
Model: Octa-128-support-5
Materials Affected:
- White Strong & Flexible (Design Guidelines)
http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=4&ca=email&ct=order-rejected-so&cr=4
- White Strong & Flexible Polished (Design Guidelines)
http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=5&ca=email&ct=order-rejected-so&cr=5
- Black Strong & Flexible (Design Guidelines)
http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=6&ca=email&ct=order-rejected-so&cr=6
- Purple Strong & Flexible Polished (Design Guidelines)
http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=7&ca=email&ct=order-rejected-so&cr=7
- Red Strong & Flexible Polished (Design Guidelines)
http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=8&ca=email&ct=order-rejected-so&cr=8
- Pink Strong & Flexible Polished (Design Guidelines)
http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=9&ca=email&ct=order-rejected-so&cr=9
- Blue Strong & Flexible Polished (Design Guidelines)
http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=10&ca=email&ct=order-rejected-so&cr=10
- Yellow Strong & Flexible Polished (Design Guidelines)
http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=11&ca=email&ct=order-rejected-so&cr=11
- Green Strong & Flexible Polished (Design Guidelines)
http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=12&ca=email&ct=order-rejected-so&cr=12
- Orange Strong & Flexible Polished (Design Guidelines)
http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=13&ca=email&ct=order-rejected-so&cr=13
Here are some details to help you resolve this issue:
-
Reason: Thin Wires
-
Description: The areas noted in the attached picture are too thin to
withstand our manufacturing process without breaking.
Our “Strong and Flexible” materials are printed with a process known
as selective laser sintering. The product is a composition of
hundreds of microscopic layers melted together by a laser and
suspended in an unmelted fine powder. We remove the solid models
from the loose powder by hand and use sandblasting and compressed
air equipment to achieve a fully cleaned surface.
When the product is encased in loose powder it is similar to as if
it were encased in a snow bank. The loose powder can at times be
tough or difficult to remove. To avoid breaking your product in this
stage, it is important that models are sturdy enough to be lifted
and support the weight of excess powder while it is being cleaned.
In your model, the areas pictured are at risk of breaking as the
structure is too thin to withstand the weight of the loose powder
around them, or the pressure needed to clean your product. The
design may be more successful if the broken areas are thickened.
We encourage you to iterate on your design to ensure a quality
print. Please consider:
- Thickening the shown thin areas of your model, and giving it
another once over for other potentially thin areas.
- Using our Wall Thickness checker! When you upload a model you
will see a 3D view of your model with potentially thin areas shown
in yellow.
- Ordering this model in a material with smaller minimum requirements
- Reordering this model in the current material with "Print It
Anyway" selected, in which case we will print this model trying our
best to avoid damaging it. If breakages occur, we’ll ship your
product “as is” and encourage you to iterate on your design for a
more robust product.
If you intend to order or sell this model in a dyed or polished
material either now or in the future, please also consider that
these areas must be strong enough to withstand our polishing
procedure as well. This involves several hours in an industrial
sized rotary vibrator under the weight of thousands of small ceramic
pellets.
Find additional information in the attached image.
To print (and continue to sell) your model modify your file and update
it here: http://www.shapeways.com/product/share-and-sell/QGCNVQLWC
http://www.shapeways.com/model/upload-and-buy/3077552?%0A%20%20%20%20%20%20%20%20%20%20etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=14&ca=email&ct=order-rejected-so&cr=14.
We know you've already put a lot of time and effort in creating your
model. If we can help in any way email us at: service@shapeways.com
mailto:service@shapeways.com.
Common FAQs
What happens if you can't make my product?
http://www.shapeways.com/support/faq?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=15&ca=email&ct=order-rejected-so&cr=15#faq-cantmakeproduct
What is a payment authorization?
http://www.shapeways.com/support/faq?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=16&ca=email&ct=order-rejected-so&cr=16#faq-authorization
Kind regards,
The Shapeways Team
service@shapeways.com mailto:service@shapeways.com
I'm at my whits end. What Shapeways is seeing wrong with my model has no
place in what I designed. Where do they see this problem and why is it
there?
The jpeg came attached with the shapeways message. The octa3.scad is my
code that I used to generate the STL I've uploaded to shapeways. The STL
is big, 57Mega. The rendering of the 5th order fractal takes a long time.
I'm writing to the list not really to ask for help, because having
anyone wait for this to render overnight only to seek the needle in the
haystack is too much to ask. But I am writing merely to express
frustration with openscad/shapeways combination. I for one don't know
how to go about finding what went wrong. Am I missing something?
-------- Forwarded Message --------
Subject: Help us resolve issues with models in order 882138
Date: Thu, 29 Jan 2015 07:51:30 +0000 (UTC)
From: Shapeways Team <service@shapeways.com>
Reply-To: Shapeways Team <service@shapeways.com>
To: adriang0@cox.net
Help us resolve issues with models in order 882138
Shapeways
<http://www.shapeways.com?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=0&ca=email&ct=order-rejected-so&cr=0>
Hello adriang0,
After taking a closer look, we are unable to manufacture one of the
products in order 882138
<http://www.shapeways.com/checkout/receipt?orderId=882138etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=2&ca=email&ct=order-rejected-so&cr=2>
(placed on 01/29/2015).
* You will not be charged for this product. You can view the status of
your payment on your Order Status Page
<http://www.shapeways.com/checkout/receipt?orderId=882138&etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=&utm_content=1&ca=email&ct=&cr=1>.
* Still want to try making this model? Order your model (on the edit
product page) through the Print It Anyway Pilot
<http://www.shapeways.com/support/print-it-anyway/?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=3&ca=email&ct=order-rejected-so&cr=3>.
* Use the feedback we provided you below to update your model and try
printing it again.
If you have questions or concerns contact us at: service@shapeways.com
<mailto:service@shapeways.com>. We're happy to talk with you about these
rejected models before you update them.
Model: Octa-128-support-5
Materials Affected:
* White Strong & Flexible (Design Guidelines)
<http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=4&ca=email&ct=order-rejected-so&cr=4>
* White Strong & Flexible Polished (Design Guidelines)
<http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=5&ca=email&ct=order-rejected-so&cr=5>
* Black Strong & Flexible (Design Guidelines)
<http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=6&ca=email&ct=order-rejected-so&cr=6>
* Purple Strong & Flexible Polished (Design Guidelines)
<http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=7&ca=email&ct=order-rejected-so&cr=7>
* Red Strong & Flexible Polished (Design Guidelines)
<http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=8&ca=email&ct=order-rejected-so&cr=8>
* Pink Strong & Flexible Polished (Design Guidelines)
<http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=9&ca=email&ct=order-rejected-so&cr=9>
* Blue Strong & Flexible Polished (Design Guidelines)
<http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=10&ca=email&ct=order-rejected-so&cr=10>
* Yellow Strong & Flexible Polished (Design Guidelines)
<http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=11&ca=email&ct=order-rejected-so&cr=11>
* Green Strong & Flexible Polished (Design Guidelines)
<http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=12&ca=email&ct=order-rejected-so&cr=12>
* Orange Strong & Flexible Polished (Design Guidelines)
<http://www.shapeways.com/materials/strong-and-flexible-plastic?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=13&ca=email&ct=order-rejected-so&cr=13>
Here are some details to help you resolve this issue:
* Reason: Thin Wires
* Description: The areas noted in the attached picture are too thin to
withstand our manufacturing process without breaking.
Our “Strong and Flexible” materials are printed with a process known
as selective laser sintering. The product is a composition of
hundreds of microscopic layers melted together by a laser and
suspended in an unmelted fine powder. We remove the solid models
from the loose powder by hand and use sandblasting and compressed
air equipment to achieve a fully cleaned surface.
When the product is encased in loose powder it is similar to as if
it were encased in a snow bank. The loose powder can at times be
tough or difficult to remove. To avoid breaking your product in this
stage, it is important that models are sturdy enough to be lifted
and support the weight of excess powder while it is being cleaned.
In your model, the areas pictured are at risk of breaking as the
structure is too thin to withstand the weight of the loose powder
around them, or the pressure needed to clean your product. The
design may be more successful if the broken areas are thickened.
We encourage you to iterate on your design to ensure a quality
print. Please consider:
1. Thickening the shown thin areas of your model, and giving it
another once over for other potentially thin areas.
2. Using our Wall Thickness checker! When you upload a model you
will see a 3D view of your model with potentially thin areas shown
in yellow.
3. Ordering this model in a material with smaller minimum requirements
4. Reordering this model in the current material with "Print It
Anyway" selected, in which case we will print this model trying our
best to avoid damaging it. If breakages occur, we’ll ship your
product “as is” and encourage you to iterate on your design for a
more robust product.
If you intend to order or sell this model in a dyed or polished
material either now or in the future, please also consider that
these areas must be strong enough to withstand our polishing
procedure as well. This involves several hours in an industrial
sized rotary vibrator under the weight of thousands of small ceramic
pellets.
Find additional information in the attached image.
To print (and continue to sell) your model modify your file and update
it here: http://www.shapeways.com/product/share-and-sell/QGCNVQLWC
<http://www.shapeways.com/model/upload-and-buy/3077552?%0A%20%20%20%20%20%20%20%20%20%20etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=14&ca=email&ct=order-rejected-so&cr=14>.
We know you've already put a lot of time and effort in creating your
model. If we can help in any way email us at: service@shapeways.com
<mailto:service@shapeways.com>.
Common FAQs
What happens if you can't make my product?
<http://www.shapeways.com/support/faq?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=15&ca=email&ct=order-rejected-so&cr=15#faq-cantmakeproduct>
What is a payment authorization?
<http://www.shapeways.com/support/faq?etId=29208328&utm_source=automated-contact&utm_medium=email&utm_campaign=order-rejected-so&utm_content=16&ca=email&ct=order-rejected-so&cr=16#faq-authorization>
Kind regards,
The Shapeways Team
service@shapeways.com <mailto:service@shapeways.com>